By City - Rucksack Oasis

We want you to be happy with our products and do the best we can to ensure this. Should for some reason you are not, you have ​14 calendar days to return an item from the date you received it.

During this period, you get a full money-back guarantee for all purchases made on our website. No questions asked. After the 14 days period, you will no longer be eligible for a return and won’t be able to receive a refund.

Products which are at Sale or at reduced price are excluded from returns. Should you have any questions on that please contact us before making your purchase. Please see also the point on this below.

In case of a return, please contact contact@spark-free.com to ensure a smooth process or just send the products to

Spark Free 
14, Rue de Thann
68700 Uffholtz, France

- To be eligible for a return, your item must be unworn or unused and in the same condition that you received it: original packaging, tacks on it, original condition, no signs of wear or use. You’ll also need the receipt or proof of purchase.
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non​refundable. You are also responsible for any shipping loss or damage during shipping, please ensure appropriate insurance. 

You can always contact us for any return question at contact@spark-free.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Please also send pictures of the default so this can be evaluated quickly.

All products follow the garantie of the producer, as found in their commercial terms/on their webpage.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products such as special orders or personalized items. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on products on sale, products with reduced price or special offers or on gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.